Frenquently Ask Questions

The Following information is summed up and listed according to our past years' export business experiences. We trust it will help you better understand our company operation practices, and mis-understanding will be eliminated.

Principals      Quotation & Offer   Quantity    Packing   Shipping Marks   Commodity Inspection   Shipment   Insurance   Documentation   Payment   Force & Majeure   Claim   Arbitration   Export Agent   Payment Route  

Both 2 parties, Your Esteemed Company and Xiamen Grace Iron Doors Co.,ltd. act as principals, instead of as agents. Any business concluded by telephone, fax and email, etc., shall be further confirmed in writing in format of Purchase Order or Sales Confirmation without delay, and orders thus confirmed shall not be cancelled unless by mutual consent.

Samples is available with charge, we accept trial order, that is for one or two doors .

All our quotations are in currency of United States Dollar,and subject to F.O.B. Xiamen Port, China.
Effectiveness, all quotations will be kept valid for 15 days, counting from the date of quotation to that of acceptance by our customers. Any quotation without acceptance within this period might be changed without prior notice, and shall be re-confirmed by us if inquired again.

More & Less Quantity: Considering the goods are to be loaded by container,the total measurements might be unexpectedly larger or smaller than that the container can hold, we request five percentage (5%) of more & less in the quantity clause, in order to better fit the container later. Any quantity delivered within this range would be regarded as fulfillment of contact;
Minimum Quantity: We will accept any quantity of orders; however, you must contact us for confirmation about delivery date, price, etc., prior to your making Purchase Order to us.

If not specific required by our customers, we will pack all our products in the customary way, i.e.: Each Piece(or Set) of product is to be packed into one crate.

If not specially requested by customers on or before we order cartons, we will stencil the shipping mark at the fixed format, Following is the example:

	Front Mark	Explanations
	A.B.C.	...Abbreviation of your esteemed company
	KF740912	...Customer's P/O number or our S/C number
	1/50	...Carton numbering for Each Item in format of "which carton/total cartons"
		.
	Side Mark	Explanations
	Item No.: ED019	...Our number if not specially required to use your number
	Quantity:1 PCS	...The total quantity inside the carton package, in unit of PCS, SET or /DZ
	N.W.: 260 KGS	...Approx. net weight of the carton package in unit of KG
	G.W.: 280 KGS	...Approx. gross weight of the carton package in unit of KG
	Meas.:190x25x245CM	...Approx. carton specification of length, width and height in unit of CM

All goods will be strictly inspected by our inhouse QC personel before loading.
By our best efforts, we guarantee quality of the goods will be equal or at least approximately equal to that of approval samples. Customers have the rights to re-inspect the goods before shipment or after goods arrival at destination.The any re-inspection fees occurred shall not be borne by us.
If inspection is requested to be done by our local authorities, about the quality and quantity of the goods, the Inspection Certificate issued by the China Commodity Inspection Bureau at the port of loading shall be taken as final.
If the goods be found not in conformity with that of this Sales Confirmation or approval samples, customers are entitled to lodge with us a claim, which should be supported by Survey Reports issued by a recognised surveyer approved by us.
In case of quality discrepancy, claim should be filed by within 15 days after the arrival of the goods at destination, while for quantity discrepancy, claim should be filed by within 7 days after the arrival of the goods at port of destination.
It is understood that we shall not be liable for any discrepancy of the goods shipped due to the causes, which the Insurance Company, shipping or other transportation organization or Post office are liable for.

Shipment will be punctually made as S/C described. (Usually, for 1x40'HQ container quantity, would need 60 days after receipt of your L/C, Rush order with urgent delivery would need to negotiate with us;
All commodities will be delivered within the stipulated time while the date of B/L is taken as conclusive proof the date of shipment. Once we foresee that shipment cannot be effected on time, we will notify buyers at least 7 days before stipulated shipment date.
Transhipment shall be allowed.
Partial Shipment will be determined according to specific circumstances.
Shipping Advice Within 3 working days after Shipped on Board, we will notify customers by faxing the shipping advice with following contents:
1) Invoice Number & date;
2) Sales Confirmation or Purchase Order;
3) Documentary Credit Number, if any;
4) Goods Description;
5) Shipping Mark;
6) Total goods value;
7) Total packages;
8) Vehicle name/number;
9) Container number & seal number, if any;
10 Place of departure & place of destination
11 Date of departure.

When orders concluded on base of FOB, or CFR trade term, we will notify customers with shipping advice within 3 working days after Shipped On Board.
Upon receipt of our shipping advice, customers shall cover the insurance themselves against the local insurance company/agency. Shall any losses or damages to cargoes during the transit, and the losses/damages fall into the scope of insurance policy/certificate, customers shall claim directly against the insurance company.
If customer have not made any insurance even after receipt of our Shipping Notice, or the loss/damages fall no into the scope of the relative insurance, customers themselves shall bear the losses/damages, or may claim against carriers if have full evidence the carriers shall hold the responsibilities.
For any orders concluded on base of CIF trade term, if not specific requested, we will cover F.P.A. (Free From Particular Average) for 110% of total invoice value, as per Ocean Marine Cargo Clause of People's Insurance Company of China, and the insurance is to be made out in U.S. currency and payable in Destination.

Normally we can supply following commercial documents without additional charges:
1) Commercial Invoice
2) Packing List
3) Transportation documents(inclusive of Bill of Lading, Airway Bill, Cargo Receipt, tc)
4) G.S.P FormA, but shall be issued by Fujian Import & Export Commodities Inspection Beaura
5) Certificate Of Origin, but shall be issued by Fujian Import & Export Commodities Inspection Bureau or China Concile for the Promotion of International Trade (CCCPIT).
6) Insurance Policy/Certificate
7) Certificate/Evidence, that can be just issued from our company directly.
It's chargable for value of US$150.00 for the any Documents that require to be certified by Your country's Embass in Beijing, China.

As regards payment, we only accept the modes as: D/C at sight, D/P at sight, T/T and other mixed Mode of Payment. We accept different payment mode under different circumstances.

If shipment of the contracted goods is prevented or delayed in whole or in part by reason of WAR, EARTHQUAKE, FLOOD, FIRE, STORM or other causes of FORCE MAJEURE, we shall not be liable for non-delivery or late delivery of the goods under such sales confirmation.
However, we will make notification by fax or email, and within one month we will send by courier a certificate issued by the China Council for the Promotion of International Trade attesting such events.
Shall force majeure make us fail to deliver the contracted goods or effect shipment in time by reason of force majeur, the time of shipment might be duly extended, or alternatively a part or whole of the contract might be cancelled without any liability attached to us; but we have to furnish with a certificate attesting such event(s).

Claim, if any, shall be submitted by written message within fifteen days after arrival of commodities at destination. Certificates by recognized surveyors shall be sent to us by mail without delay.
If claim cannot be amicably settled, shall be submitted to arbitration in China.

All disputes arising out of the performance of, or relating to the Sales Confirmation, shall be settled amicably through friendly negotiation.
In case no settlement can be reached through negotiation the case shall then be submitted to the China International Economic and Trade Arbitration Commission in China for arbitration in accordance with its Rules of Arbitration. The arbitral award is final and binding upon both parties. The arbitration Fees shall be borne by the losing party.

Our Exclusive Export Agent handles all of our export formalities, contact info is as follow:

For different situation we have got different payment routes for your conveniences.
If to pay normal trade orders which means large amounts, please goto Route A If to pay sample costs &/or postage, please goto Route B

Route A: SPECIAL ATTENTION: PLEASE ALWAYS FAX US THE COUNTERFOIL AFTER T/T PAYMENT BEING MADE OR THE COPY OF DOCUMENTARY CREDIT (D/C) AFTER THE ORIGINAL D/C BEING ESTABLISHED. (FAX NO. +86 592 3776272)

Route B: SPECIAL ATTENTION: THIS PAYMENT MODE IS APPLICABLE TO PAY FOR SMALL ORDER OR SAMPLES ORDER.

Payment throught my bank	Beneficiary NameCHEN GUANSHENG Beneficiary Account4563 5117 0028 2179 761 Beneficiary BankBANK OF CHINA,XIAMEN BRANCH Swift Code BKCHCNBJ73A
Payment by PAYPAL	Welcome to make payment to our paypal account sale@graceirondoor.com But please be noted We request for another 4% as paypal fee.